Return & Refund Policy

Last Updated: July 2026

At SSD Lifting, we want you to be happy with your purchase. If you experience an issue with your order, we’re here to help.

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Change of Mind

We do not offer refunds or returns for change of mind, incorrect size selection, or if you simply decide you no longer want the item. Please refer to our size guides before placing your order.

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Damaged, Faulty or Incorrect Items

If you receive an item that is damaged, faulty, or incorrect, please contact us within 7 days of receiving your order. To help us assess your claim, please provide:

Your order number, A description of the issue, Clear photos of the item and any damage

Once your claim has been reviewed, we’ll arrange an appropriate resolution, which may include a replacement, refund, or store credit.

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Returns

If we’ve asked you to return an item, it must be:

Unworn and unused

In its original condition

Returned with any original packaging where possible

Return instructions will be provided by our support team if a return is required.

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Refunds

If your refund is approved, it will be processed back to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

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Exchanges

We do not offer direct exchanges. If an exchange is approved due to a damaged, faulty, or incorrect item, we’ll provide a replacement where possible.

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Print-on-Demand Products

Many of our products are made to order through our trusted production partners. Because of this, we cannot accept returns or provide refunds for:

Change of mind

Incorrect size chosen by the customer

Incorrect colour selected by the customer

Please double-check your order before completing your purchase.

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